ZYNQOR
Privacy Policy
Last Updated: February 22, 2026
1. Introduction
ZYNQOR ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use our trade manager software and website (collectively, the "Service"). By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following categories of information:
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Email address | Account creation, license delivery, support, service communications | Contract performance |
| Payment information | Processed securely by Paddle (we do not store card details) | Contract performance |
| License key & device identifiers | Software activation, verification, and anti-piracy enforcement | Legitimate interest |
| IP address & browser metadata | Security, fraud prevention, abuse detection | Legitimate interest |
| Usage analytics | Improving software performance and user experience (anonymized) | Legitimate interest |
| Support correspondence | Providing customer support and resolving issues | Contract performance |
3. How We Use Your Information
We use collected information for the following purposes:
- To provide, operate, and maintain our Service
- To process your subscription, payments, and billing
- To send you essential service communications, including: license activation, account changes, security alerts, payment receipts, and critical software updates
- To send you optional marketing communications, such as: feature announcements, promotions, and newsletters (you may opt out at any time — see Section 8)
- To provide customer support and respond to inquiries
- To detect, investigate, and prevent fraud, abuse, unauthorized access, and violations of our Terms
- To enforce our licensing terms and protect our intellectual property
- To analyze usage patterns and improve our products (using anonymized, aggregated data)
- To comply with legal obligations and respond to lawful requests from authorities
4. Data Security
We implement industry-standard technical and organizational security measures to protect your data, including:
- All data is encrypted in transit using TLS/SSL
- Passwords are cryptographically hashed and never stored in plain text
- Payment processing is handled exclusively by PCI DSS-compliant providers
- Access to personal data is restricted to authorized personnel only
- Regular security reviews and vulnerability assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You acknowledge and accept this inherent risk.
5. Third-Party Services
We use the following third-party services to operate our business:
- Paddle — Payment processing and subscription management
- Firebase (Google) — Authentication, license management, and cloud infrastructure
- Cloudflare — Website hosting, CDN, DDoS protection, and security
- Tawk.to — Live chat support
Each third-party service operates under its own privacy policy. We are not responsible for the data practices of these third parties. We encourage you to review their respective privacy policies.
We may share your personal data with these third parties only to the extent necessary to provide the Service. We do not sell, rent, or trade your personal data to any third party for marketing purposes.
6. Data Retention
We retain your personal data for the following periods:
- Active accounts: For the duration of your subscription plus 12 months after cancellation
- Payment records: As required by applicable tax and accounting laws (typically 5–7 years)
- Support correspondence: Up to 24 months after the last interaction
- Usage analytics: Anonymized data may be retained indefinitely for statistical purposes
- Security logs: Up to 12 months for fraud prevention and abuse detection
You may request earlier deletion of your data subject to our legal obligations (see Section 8).
7. International Data Transfers
Your data may be processed and stored in countries other than your country of residence. By using the Service, you consent to the transfer of your data to countries that may have different data protection laws than your jurisdiction. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to our legal retention obligations
- Objection: Object to processing of your data for certain purposes
- Portability: Request your data in a structured, machine-readable format
- Opt-out of marketing: Unsubscribe from non-essential communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at support@zynqor.net. We will respond within 30 days. We may require identity verification before processing your request.
Note: Exercising certain rights (such as deletion) may result in the inability to continue using the Service, as some data is essential for account functionality and license verification.
9. Cookies & Tracking
Our website uses essential cookies required for basic functionality (session management, security). We do not use advertising or third-party tracking cookies.
Third-party services integrated into our website (such as Tawk.to for live chat) may set their own cookies. Please refer to their respective cookie policies for details.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.
11. Data Breach Notification
In the event of a data breach that affects your personal information, we will notify affected users via email within a commercially reasonable timeframe. We will also take immediate steps to mitigate the breach and prevent further unauthorized access.
12. Limitation of Liability
To the maximum extent permitted by applicable law, ZYNQOR shall not be liable for any unauthorized access to, or alteration, theft, or destruction of your personal data through accident, unauthorized access, or any other cause beyond our reasonable control. Our total liability for any claims related to data privacy shall not exceed the fees paid by you in the twelve (12) months preceding the incident.
13. Changes to This Policy
We may update this Privacy Policy from time to time at our sole discretion. Material changes will be communicated by updating the "Last Updated" date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@zynqor.net
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